Return Policy
Return Policy
At Astor New York, we strive to keep our customers satisfied. However, it may occur that you wish to return a product. This document clearly explains our return policy.
Conditions for Returns
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You may only register a return after you have physically received the item.
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Return shipping costs are fully the responsibility of the customer, including international shipping fees.
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Items must be unused, unwashed, undamaged, and in their original condition, with all tags and labels still attached.
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Trying on items is allowed, but wearing them is not permitted.
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Returning products that were deliberately ordered in multiple sizes with the intent to (partially) return is not allowed.
Return Process
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Register your return via info@astornewyork.com within 14 days of receiving the item.
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You will receive the return address of our supplier (based in China).
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Ship the item back entirely at your own expense, including any customs duties or shipping fees.
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We always recommend using a shipping method with track & trace.
Refunds
Once the item has been received at the return address and approved for its condition, the purchase amount will be refunded within 14 days via the original payment method.
Liability
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We are not responsible for lost packages if the tracking indicates that the item has been delivered to the address provided by the customer.
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If an incorrect address was provided, this is the responsibility of the customer.
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Address errors must be reported within 24 hours after placing the order.
Contact
For questions about returns, please contact us at info@astornewyork.com
