Terms and Conditions

Terms and Conditions

These terms and conditions apply to all purchases made through the website of Astor New York, located at Westerblokker 108a, 1695AK Blokker, and reachable via info@astornewyork.com

1. Applicability
By placing an order, you agree to these terms and conditions.

2. Product Information
We make every effort to describe our products accurately and provide up-to-date information. However, typing errors or inaccuracies may occur.

3. Orders and Payment
Orders are processed after full payment has been received. Available payment methods may vary by country. Customers are responsible for checking which payment options are available in their location.

4. Processing and Delivery

• Processing time: 1–3 business days

• Shipping time: 3–7 business days (depending on location)

• Orders are shipped directly from our supplier in China

5. Returns and Cancellations
Please refer to our separate Return Policy for all conditions.

6. Liability
We are not responsible for loss or damage during shipping if tracking indicates that the package has been delivered. Always check the shipping address you provide carefully.

7. Intellectual Property
All content on the website (texts, photos, logos) is the property of Astor New York and may not be used without prior permission.

8. Complaints Procedure
Complaints can be submitted in writing via info@astornewyork.com.
We aim to respond within 5 business days.

9. Governing Law
These terms and conditions are governed by Dutch law.