Shipping and Delivery

Shipping and Delivery

We aim to deliver your order as quickly and accurately as possible. This document outlines our shipping and delivery policy.

Processing Time
Orders are processed within 1 to 3 business days. Once your order has been shipped, you will receive an email with the tracking details.

Delivery Time
The average shipping time is 3 to 7 business days, depending on your location. Please note that delivery may be delayed during busy periods or due to customs procedures.

Shipping Method and Origin
All orders are shipped directly from our supplier in China. Customs fees may apply depending on the country of delivery.

Shipping Costs
Shipping costs are displayed at checkout. These depend on the weight, destination, and selected shipping method.

Responsibility During Shipping

  • If the tracking information shows that the package has been delivered, responsibility lies with the customer.

  • Please check your address carefully; errors must be reported within 24 hours after placing the order.

Contact
For questions about shipping, please contact us at info@astornewyork.com